Yes! We offer discounts for recurring cleanings to help keep your home consistently fresh:Weekly: Save 20%Bi-weekly: Save 15%Monthly: Save 10% We also run introductory promotions, such as $20 off your first clean when you sign up for a recurring service.

Frequently Asked Questions

We’ve compiled a list of frequently asked questions to help you find the information you need quickly and easily. If you have a specific question or need further assistance, please don’t hesitate to contact us.

Trust & Safety

Are cleaners background-checked?

Yes, absolutely. We prioritize your peace of mind and home security above all else. Every cleaner undergoes a rigorous nationwide criminal background check before they are onboarded and permitted to clean any homes.

Are you insured & bonded?

Yes, Restday Home Cleaning is fully licensed, insured, and bonded. Additionally, all cleaners assigned to your home carry their own insurance to protect you and your property against any accidental damage.

Can I trust someone in my home?

Yes, you can. We are extremely selective with our hiring process. We only work with experienced professional cleaners who have a minimum of one year of residential cleaning experience, pass reference checks, and clear our background check. We match you with reliable, vetted professionals who treat your home with the utmost respect.

Booking & Scheduling

How do I book?

Booking is simple and takes less than 60 seconds! You can book directly on our website by entering your home’s size (bedrooms and bathrooms), selecting any desired add-ons (like cleaning inside the oven or fridge), choosing an available date and time, and entering your payment information. You will get an instant flat-rate price, and you won’t be charged until the day after your cleaning is complete.

Do I need to be home?

No, you do not need to be home for the cleaning. During the online booking process, you can provide secure entry instructions (such as a key code, lockbox location, instructions to pick up a key from the leasing office, or leaving a key under the mat).

Can I reschedule or skip?

Yes, you can easily reschedule, skip, or cancel your cleaning through your online customer portal. Cancellation Policy: To avoid penalties, please make modifications or cancellations at least 24 hours prior to your scheduled cleaning. If you cancel or reschedule after the cleaner has already left for your home, a $50 cancellation fee will be charged to compensate the cleaner for their time and travel.

The Cleaning

What's included in a standard clean?

A standard (General) clean is designed for regular maintenance. The room-by-room inclusions based on our checklist are:

What is Included in a Standard Kitchen Cleaning

Thorough walkthrough, gather & load dishes/glassware (into dishwasher if possible), empty garbage/recycling & replace bags, clean countertops & backsplash, clean appliance exteriors, clean microwave (inside & out), clean exterior cabinets & handles, clean stovetop, disinfect light switches, wipe exterior of garbage can, tidy up papers/objects, vacuum/sweep/mop floors, dust window sills, and wipe interior windows.

What is Included in a Standard Bathrooms Cleaning
Thorough walkthrough, clean sinks & faucets, clean backsplash, clean mirrors, disinfect light switches, clean exterior cabinets/vanities, clean toilet bowl & exterior, clean bathtub & shower, clean shower heads, wipe down garbage can, buff toilet paper holder & towel racks, detailed dusting of all surfaces, vacuum/sweep/mop floors, dust window sills, and wipe interior windows.

What is Included in a Standard Bedrooms & Living Areas Cleaning

Thorough walkthrough, make beds, dust ceiling fans, clean mirrors, dust horizontal surfaces, disinfect light switches, empty garbage & replace bags, wipe exterior of garbage can, vacuum/sweep/mop floors, dust window sills, and wipe interior windows.

Detailed deep cleaning tasks (like scrubbing tile grout or wiping down baseboards) and move-in/move-out tasks (like cleaning inside cabinets, drawers, the refrigerator, the oven, wiping blinds, or wiping walls) are not included in a standard clean but can be selected as add-ons or separate service types during booking.

Do you bring supplies?

Yes, our cleaners bring all of their own professional cleaning supplies and equipment (including vacuums, mops, microfiber cloths, and cleaning products) needed to complete the cleaning. You do not need to provide anything.

What won't you clean?

For safety and quality control reasons, we do not clean:

Exterior windows
Walls (unless it is a Move-In/Move-Out clean, where walls are dusted/wiped)
Unfinished basements or attics
Biohazards, animal waste, or pest infestations
Excessive clutter that prevents normal cleaning
Heavy lifting (cleaners will not move furniture heavier than 35 lbs)

Pricing & Payment

How does flat-rate pricing work?

We offer honest, upfront flat-rate pricing based on the size of your home (number of bedrooms and bathrooms) and the service level you choose (Standard, Deep, or Move-In/Move-Out). This eliminates the need for an in-home walkthrough or surprise hourly bills.
NOTE
Our flat rates are based on standard time estimates (e.g., approximately 60 minutes per bedroom and 30 minutes per bathroom). If a home is in a condition that requires significantly more time than normal (e.g., extreme buildup), we will contact you to discuss an hourly rate adjustment before proceeding.

When am I charged?

Yes! We offer discounts for recurring cleanings to help keep your home consistently fresh:

Weekly: Save 20%
Bi-weekly: Save 15%
Monthly: Save 10% We also run introductory promotions, such as $20 off your first clean when you sign up for a recurring service.

Satisfaction

What if I'm not happy? / How does the guarantee work?

Your satisfaction is our top priority. We back our services with a 24-hour re-clean guarantee. If any area of your clean was not completed to your satisfaction, simply contact us within 24 hours of your service, and we will send a cleaner back to reclean those specific areas at no additional cost to you.

Tipping?

Tipping is entirely optional but always appreciated by our cleaners! If you choose to tip, 100% of the tip goes directly to your cleaner. You can tip them in cash or add a tip to your card through your online customer portal after the clean is complete.

Products & Pets

Are products pet/kid safe?

Yes. Our cleaners use high-quality, standard household cleaning products (such as Lysol, Windex, and Bona floor cleaners) that are safe for both children and pets when used properly. To ensure safety and allow our cleaners to work efficiently, we recommend keeping children and pets out of the rooms actively being cleaned.

Eco-friendly options?

Yes! If you prefer eco-friendly cleaning, you can request that our cleaners use eco-friendly products during booking. Alternatively, you are welcome to provide your own preferred green cleaning products, and our cleaners will gladly use them.

Pet policy?

We love pets! To ensure the safety of both your pets and our cleaners, we ask that you secure aggressive, highly anxious, or very active pets in a separate room or crate while the cleaning is taking place. You can also specify any pet-related instructions in your booking notes.

Relax While We Clean Your Home

Book Reliable House Cleaning In Rockwall County

From recurring upkeep to deep cleaning, Restday makes it simple to schedule trusted home cleaning with honest pricing, easy online booking, so you can enjoy more time, less stress, and a beautifully refreshed home.