This Privacy Policy describes how Restday Home Cleaning (“Company,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
Information you provide directly:
- Name, email address, and phone number (via contact forms or booking)
- Service address and access instructions
- Payment information (credit/debit card details submitted at booking)
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring URLs
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Information
We use collected information to:
- Schedule and confirm cleaning appointments
- Process payments and issue receipts
- Communicate with you about your bookings, including confirmations and reminders
- Respond to inquiries submitted through our contact form
- Improve our website and service offerings using aggregated analytics data
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. How We Share Your Information
We share your information only in the following limited circumstances:
- Service providers: We share relevant booking details (name, address, access instructions) with the independent contractor assigned to your job, solely for the purpose of performing the service.
- Payment processors: Payment information is transmitted directly to our third-party payment processor (e.g., Stripe or Square) and is not stored on our servers.
- Analytics providers: We share anonymized usage data with analytics platforms such as Google Analytics to understand how visitors use our website (see Section 4).
- Legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of the Company or others.
4. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and session data
- Analyze website traffic and user behavior via Google Analytics
Google Analytics collects data such as pages visited, time on site, and general location (city/region level). This data is aggregated and anonymized. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
You can also control cookies through your browser settings. Disabling cookies may affect certain website functionality.
5. Payment Security
Payment transactions are processed through a PCI-compliant third-party processor. We do not store full credit card numbers on our systems. By providing payment information, you authorize us to charge your card for services rendered in accordance with our Terms of Service.
6. Data Retention
We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time by contacting us (see Section 9).
7. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last Updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.