Thanks for booking with Restday! Here’s what to expect and how to get ready. These are the most important points from our Terms of Service; the full Terms still apply.
See what’s included in your clean
1. What we’ll clean
- Our cleaners follow the same cleaning checklist you see. They complete the tasks marked for your service level (Standard, Deep, Super Deep, or Move-In/Out), plus any add-ons on your booking.
- Want something extra, like inside the fridge or oven, inside cabinets, or blinds? Text us at (567) 806-1450 before your appointment and we’ll add it and adjust the price.
- Cleaners can’t add tasks or change prices on-site. Please send requests to us, not the cleaner.
- If your home needs much more work than booked, we’ll call or text you before doing the extra work.
2. Before we arrive
- Put away valuables and anything sentimental or fragile. This includes cash, jewelry, medications, important papers, and keepsakes. Our cleaners are careful, but accidents happen.
- Anything worth more than $500 that will be left out? Tell us in writing before the clean. Items we weren’t told about aren’t covered if damaged.
- Tell us about special surfaces or needs: natural stone or marble, unsealed wood, antiques, allergies or fragrance sensitivities, indoor cameras, and any pests, mold, or other hazards.
- Pick up clothes, toys, and clutter so floors and surfaces are clear. We clean around what we can’t safely move.
- Empty the fridge, oven, dishwasher, or cabinets if you booked those add-ons. Pull the fridge and stove out if you want behind them cleaned; we don’t move items over 25 lbs.
- Secure pets in a crate or closed room, and clean up any pet accidents.
- Make sure the electricity and hot water are on, and the home is between 60°F and 85°F.
3. Getting in
- We arrive within your 2-hour arrival window.
- Be home, or give us a working door code, lockbox, or key, and turn off or share your alarm instructions.
- Please make sure free parking is available within 1 block.
- If we can’t get in within 15 minutes of arriving, the visit is a lockout and is charged the full price.
4. Deep and move-in/move-out cleans
Text or email current photos of every room at least 48 hours before your appointment. Without them, our satisfaction guarantee doesn’t apply to that clean.
5. Cancelling or rescheduling
- 48 hours or more before your arrival window: free.
- Less than 48 hours: 50% of the booking price.
- Less than 24 hours, or a no-show: 100% of the booking price.
- Please cancel or reschedule by text or email so we have it in writing.
6. Payment
We may place a temporary hold on your card up to 2 days before your clean, and we charge your card when the clean is done. Tips are always optional, and 100% go to your cleaners.
7. After your clean
- Not happy with something? Text or email us within 24 hours with photos of each area, and we’ll come back and re-clean it for free.
- Damage? Report it in writing with photos within 24 hours.
Questions? Call or text (567) 806-1450 or email restdayhomecleaning@gmail.com. By keeping your appointment, you agree to our Terms of Service.